Refund policy

Our female-owned family business wants your experiences with Bow Ball to be happy ones. Being your trusted, go-to company for quality gear that will elevate your everyday best is our aim and we will always do what is right to earn your trust and business.

Refunds and exchanges are offered to customers who receive wrong or damaged items. Please email us at team@bowballit.com within a week's time with photos of the product, your order number, and any other details you feel are relevant. We’ll get back to you with a resolution as soon as possible.

Orders go through a three-step quality check. Please reach out if something was missed during these checks. Your satisfaction is important to us.