As the father/grandfather of the co-founders always says, "it's all about expectations" and it is important to us that we set the right expectations with you.

Our female-owned, family business is not Amazon - we won't win when it comes to speedy deliveries. Our products, many are hand-sewn, are produced once they are ordered. We want your experiences with Bow Ball to be a happy ones. Being your trusted, go-to company for quality products that elevate your everyday best is our aim and we will always do what is right to earn your trust and business. 

Where is Bow Ball located?

Bow Ball is located in the United States. 

Where is Bow Ball gear made?

We source products and fabrics from ethical brands and suppliers throughout the world that comply with labor, environmental, and safety standards. Our products, many of which are hand-sewn, are made primarily in the United States. 🇺🇸 Currently, some products are hand-made in other parts of North America. 

Where do you ship Bow Ball gear?

We currently ship within the United States of America. 🇺🇸

When will I get my order?

It depends. Usually, it takes 3–7 days to fulfill an order - some products take longer. Please add 3-5 business days for shipping. We share estimates by product within our online store to help set expectations. During high-volume seasons, please add more time just in case. We have the heart and spirit of Santa but lack his distribution network.   

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email to confirm that the correct delivery address was provided
  • Ask your local post office if they have your package
  • Check with neighbors in case the courier left the package with them
  • If the shipping address was correct, and the package wasn't left at the post office or at a home, please get in touch with us at team@bowballit.com with your order number.

How do I track my order?

You’ll receive a tracking link via email when your order ships out.

How about refunds and exchanges? 

Orders go through a three-step quality check. Please reach out if something was missed during these checks. Your satisfaction is important to us. Please read the refund and exchange policy to learn more.